The other day when I got the Exergen Temporal Scanner Thermometer from Walmart, I found out something strange. I was checking out the selection of instant read thermometers on walmart.com and noticed the prices there were different than the in-store price.
The Exergen was almost $3 less online and I wanted to pay that price. I hadn’t heard the commercial I heard tonight about how they will price match competitors but not themselves. So I stuck the thermometer in the cart and kept shopping and looking for some assistance.
People are hard to find if you need them, so it took a little bit, but luckily the first person I ran across was an assistant manager who got me the hookup on an online price match.
Because you see, they in fact don’t price match themselves. But I could have ordered the item on my phone at the online price and picked it up in the store (which I was already in).
This is the hoop they would have me jump through so they could make an extra 3 bucks. It’s not only me who would be inconvenienced though, it would also make at least 1 employee have to do extra work, taking them away from the real productive work they normally do.
It just doesn’t make sense to me why a company like Walmart wouldn’t price match their own website, it doesn’t seem like a big deal. But I guess that’s why I don’t work setting policies for big giant corporations. I just abide by them (most of the time) and wonder, what’s up with that?